Question 1

What is TheTutorNest?

Accepted Answer

TheTutorNest is a global marketplace for live, one-to-one online tutoring. Parents and adult students book scheduled classes with vetted tutors, delivered in your browser with an interactive whiteboard.

Question 2

How do I get started?

Accepted Answer

Create a free account, browse tutors by subject and price, then book a slot that suits your timezone. You only pay for the classes you book — there is no subscription.

Question 3

Do I need to install any software?

Accepted Answer

No. Classes run entirely in a modern web browser on a laptop, tablet or phone — nothing to download.

Question 4

Is TheTutorNest free to join?

Accepted Answer

Yes. Creating an account and browsing tutors is free. You only pay when you book a class.

Question 5

Who can use TheTutorNest?

Accepted Answer

Parents booking for their children, adult learners booking for themselves, and tutors who want to teach. Children under 18 always learn under a parent account.

Question 6

What subjects can I learn?

Accepted Answer

Everything from maths, sciences and computer science to languages, humanities and test preparation — across primary, secondary and adult levels.

Question 7

What ages do tutors teach?

Accepted Answer

From primary school children through to adult professionals. Each tutor lists the levels and subjects they teach on their profile.

Question 8

Which countries do you operate in?

Accepted Answer

TheTutorNest is global. Tutors and students connect across timezones, with prices shown in your local currency.

Question 9

What languages are classes taught in?

Accepted Answer

Most classes are in English, but many tutors teach in additional languages — each profile lists the languages the tutor speaks.

Question 10

How is TheTutorNest different from other tutoring sites?

Accepted Answer

Every tutor is identity-verified before teaching, payments are held in escrow until a class is delivered, and minors learn only under parent-controlled, PIN-protected profiles.

Question 11

Do you offer a free trial class?

Accepted Answer

Many tutors offer a short 15-minute trial to new students so you can find the right fit before committing to a full course.

Question 12

Can I use TheTutorNest on my phone?

Accepted Answer

Yes — the site is fully responsive, so you can browse, book and even attend classes from a phone or tablet.

Question 13

How do I find the right tutor?

Accepted Answer

Browse by subject and level, then compare tutors by their expertise graph, hourly rate, languages and verified reviews. Open any profile to see full availability.

Question 14

What does the expertise graph on a profile mean?

Accepted Answer

Each subject a tutor offers has a proficiency indicator (roughly 10–90%) so you can see their relative strength at a glance.

Question 15

Why do tutors only show a first name?

Accepted Answer

For privacy, public profiles show a tutor’s first name only. Their full identity is verified by us but never published.

Question 16

Are the reviews genuine?

Accepted Answer

Yes. Only students who have completed a course with a tutor can leave a review, and tutors can never edit or remove their ratings.

Question 17

What is a tutor’s vanity link?

Accepted Answer

Every tutor has a shareable profile link of the form thetutornest.com/FirstName1234 — handy for sharing a favourite tutor.

Question 18

Can I message a tutor before booking?

Accepted Answer

You can message a tutor through the platform once you have a booking with them — for example to agree goals or request a time change.

Question 19

How do I know a tutor is qualified?

Accepted Answer

Tutors complete identity, address and liveness verification before they can teach. Their profile shows subjects, expertise, languages and reviews.

Question 20

Can I book the same tutor every week?

Accepted Answer

Yes. Book a long-term or multi-class package with your chosen tutor for an ongoing schedule.

Question 21

What if I don’t like my tutor?

Accepted Answer

You’re free to try a different tutor at any time. Trials are a great way to find the right match first.

Question 22

Can one tutor teach more than one subject?

Accepted Answer

Yes — tutors can offer several subjects, though only one subject is taught in any single time slot.

Question 23

What is an “open” time slot?

Accepted Answer

Some tutors leave a slot open so you can choose which of their subjects to study when you book it.

Question 24

Can I see a tutor’s schedule in my own timezone?

Accepted Answer

Yes. All availability is shown in your device’s local time, so there’s no timezone maths to do.

Question 25

How do I book a class?

Accepted Answer

Open a tutor’s profile, pick an available slot, choose who the class is for, and confirm. Payment is taken at booking and held securely.

Question 26

What’s the minimum class length?

Accepted Answer

Standard classes are at least 30 minutes. Trial classes for new students can be as short as 15 minutes.

Question 27

Can I book a course of several classes?

Accepted Answer

Yes. Tutors offer fixed-price multi-session courses (for example a 10-day intensive) as well as long-term weekly bookings.

Question 28

How does timezone scheduling work?

Accepted Answer

Tutors set availability in their own timezone; you always see slots converted to your local time automatically.

Question 29

Can I reschedule a class?

Accepted Answer

Message your tutor to arrange a new time. Rescheduling is at the tutor’s discretion based on their availability.

Question 30

Can I cancel a booking?

Accepted Answer

You can raise a cancellation; because funds are held until a class is delivered, refunds are handled fairly through our resolution process.

Question 31

How far in advance can I book?

Accepted Answer

As far ahead as a tutor has published availability — many open several weeks of slots at a time.

Question 32

Can I book for more than one child?

Accepted Answer

Yes. Add each child to your parent account and book classes for each of them separately.

Question 33

What are the minimum and maximum classes per slot?

Accepted Answer

Tutors can set how many classes a slot supports; you’ll see any minimum or maximum when you book.

Question 34

Do trials count against future bookings?

Accepted Answer

No — a trial is a one-off introductory class, available to new students of a tutor.

Question 35

Will I get a reminder before class?

Accepted Answer

Yes. You’ll receive in-app notifications (and email if enabled) for bookings and upcoming classes.

Question 36

What happens right before a class starts?

Accepted Answer

The tutor completes a quick liveness check to confirm it’s really them, then both of you join the class room in the browser.

Question 37

Can I book back-to-back classes?

Accepted Answer

Yes, as long as the tutor has consecutive slots available.

Question 38

How much does tutoring cost?

Accepted Answer

Tutors set their own hourly rates in USD. You’ll always see the price in both USD and your local currency before booking.

Question 39

Why are prices shown in two currencies?

Accepted Answer

Tutors are paid in USD, but we show your local-currency equivalent using a maintained exchange rate so you know what you’ll pay.

Question 40

How do I pay?

Accepted Answer

Securely by card at the time of booking. Card details are handled by our payment provider — we never store them.

Question 41

When is the tutor actually paid?

Accepted Answer

Your payment is held in escrow and only released to the tutor after the class has been delivered — protecting both sides.

Question 42

Are there any hidden fees?

Accepted Answer

No. The price you see at booking is the price you pay. There’s no subscription or joining fee.

Question 43

Can I get a refund?

Accepted Answer

If something goes wrong, open a dispute on the contract. Payment is paused and an admin resolves it fairly — release, refund or partial settlement.

Question 44

Do tutors offer discounts?

Accepted Answer

Many tutors offer reduced rates for long-term bookings. Any discount is set by the tutor and shown before you pay.

Question 45

What currencies do you support for display?

Accepted Answer

We display common currencies including USD, GBP, EUR, CAD, AUD and more, based on your account preference.

Question 46

Is my payment secure?

Accepted Answer

Yes. Payments are processed by a PCI-compliant provider and all data is encrypted in transit.

Question 47

What is a “contract”?

Accepted Answer

A contract is simply your booking with a tutor — it groups the classes, payment and any dispute for that engagement.

Question 48

Can I pay for a long-term booking monthly?

Accepted Answer

For long-term pre-paid bookings, the platform releases payment to the tutor on a monthly basis across the term.

Question 49

What happens to my money if a class doesn’t happen?

Accepted Answer

Because funds are held until delivery, money for a class that didn’t take place is returned through the resolution process.

Question 50

Do you store my card details?

Accepted Answer

No. Card details are handled entirely by our payment provider; TheTutorNest never sees or stores them.

Question 51

How do I change my display currency?

Accepted Answer

Update it in your account settings and prices across the site will show in your chosen currency.

Question 52

How are children kept safe?

Accepted Answer

Minors can’t register, book or pay. They learn only under a parent account, behind a parent-set PIN, and parents are notified of every class.

Question 53

Are tutors background-checked?

Accepted Answer

Every tutor passes identity, proof-of-address and liveness verification before they can teach, with a further liveness check before each class.

Question 54

Can my child register on their own?

Accepted Answer

No. Children are added as profiles under a parent’s account and can never sign up, book or pay independently.

Question 55

What is the pre-class liveness check?

Accepted Answer

Just before teaching, a tutor confirms their identity with a live check — preventing anyone impersonating the verified tutor.

Question 56

Are classes recorded?

Accepted Answer

Classes may be recorded for quality and safety. Parents can disable recording for their child’s classes, and a session log is always kept.

Question 57

What is the child PIN for?

Accepted Answer

The PIN lets a parent switch into a child’s dashboard and keeps children’s views separate from the parent’s and from each other.

Question 58

Can parents watch classes?

Accepted Answer

Yes. Parents can attend or review their child’s classes and access recordings where enabled.

Question 59

Who can see my child’s information?

Accepted Answer

Only you as the parent. Children never transact and their details aren’t exposed to tutors beyond a first name for the class.

Question 60

What is a session log?

Accepted Answer

For every class we record start time, when the tutor and student came online, and end time — even if recording is turned off.

Question 61

How do you handle safeguarding concerns?

Accepted Answer

We take safeguarding seriously; report any concern through support and it will be reviewed promptly under our safeguarding process.

Question 62

Is my data protected?

Accepted Answer

Yes. Data is encrypted in transit and at rest, and we apply data-protection practices appropriate to processing minors’ information.

Question 63

Can I control notifications about my child’s classes?

Accepted Answer

Parents receive notifications of all class schedules and changes; you can also set your email and SMS preferences in settings.

Question 64

What if a tutor doesn’t show up?

Accepted Answer

Open a dispute on the contract — payment is paused immediately and resolved fairly, so you’re never out of pocket for a missed class.